Top 5 Website Design Myths Debunked

5 min read
Watb Team
A desk with an Imac computer

You probably already know not to believe everything you read on the internet, and the same can be said about the internet itself, not everything you hear about how websites should be built is correct. The truth is, the world of website design and development (as well as online marketing) is so incredibly fast paced that few rules correctly apply across the board and most act as little more than guidelines.

But even as guidelines, the following five website design myths are simply not true, as we explain why.

1. All important content should be above “The Fold”

This myth harks back to the days of print design where newspapers had a physical fold. Only the top half of a newspaper is visible when folded, and the same goes for when the papers are displayed in newsagents and on news stands. This top half was therefore critical as it was the papers chance to grab the attention of passers by and convince them to buy a copy.

As many print designers switched to the web in the late 1990s and early 2000s, they carried this idea with them. It was also reinforced by the fact that when the internet was an emerging technology, most consumption was on a 15 or 17 inch screen computer, and most computers had a similar resolution. This meant that on almost all devices you viewed a website, the same portion of the page was visible.

These days we have mobile phones, tablets, laptops and televisions which can all display websites. With every different device and screensize, a different portion of the page becomes visible, so the notion of a fold doesn’t exist. Esteemed web developer Luke Wroblewski discusses the fold more here.

2. Web Design is about making the site look nice

Web design is about so much more than choosing a nice colour and font. The design of a site dramatically affects the performance of that site in achieving the goals of the business. Even more so with ecommerce, every pixel is important in improving sales and customer relations.

In fact, the placement of buttons and the colours used can also impact conversions for a site, be they sales or leads, so choosing how a website design will appear to visitors is an important task.

The design of a site also plays a role in enhancing a business’ brand, so it’s critical that the look and feel of a site compliments the branding and ethos the company is using.

3. A website should look the same on every browser

Not only is this virtually impossible, it’s also incredibly impractical. Each browser uses different layout and rendering engines, which interpret the code written and then display the site on your screen. Because they all work differently, naturally the end result will be that in each browser, there will be some differences as to how your site appears.

These can be quite subtle, for example a line of text may break onto two lines in Internet Explorer, but not in Chrome. Depending on the site however, differences can be more dramatic. This is usually when a site has been built in such a way that it’s using code techniques not supported by some browsers. For example, a new CSS technique called “flexbox” is supported in modern browsers such as Chrome, Firefox, Safari and IE10+, but is not supported in IE9. This means the layout of your website would appear different.

Ironing out these differences is desirable, as you want a consistent brand image. But there comes a point whereby it becomes impractical to do so, because of other constraints such as time frames and budget.

4. My business doesn’t need a website

No matter how small or new your business, having an online presence can be the difference between success and failure. It would be hyperbole to suggest that from the start you need to spend thousands on an all-singing all-dancing website design for your brand new florist company – but even just having a simple one page with your business details is beneficial.

This is also because by having an online presence, your business will show up for many people in your area searching for your service. Many people use their phone to search for local businesses, so if you’re not coming up, you’re missing out on sales.

It’s also worth at least considering having a presence on social media to engage with the local community and help bring people in through the door. When creating your online presence, it’s also important to focus on the different elements that play a key role in the success of your website.

5. The home page is the most important page of the site

This can depend on the site, but generally speaking, the days of the home page being number one are over. This is in part due to the way people now search for and find content on the web. Google’s search algorithms for example are intelligent enough to rank relevant content to your search term, and this will often be pages within a site rather than just a home page.

Many sites, most notably ecommerce, will also have dozens of landing pages and marketing pages that also function as a gateway into the site. Further, emphasising too much on the design and content on a home page could be to the detriment of the rest of the site. As important as engaging people on the home page is, you also need to ensure you maintain their interest.

The truth is, the world of website design and development (as well as online marketing) is so incredibly fast paced that few rules correctly apply across the board and most act as little more than guidelines.

Social Media Management Software

In order to promote your business and reach consumers that spend an entire 24 hours a week online, you need to make sure that you have a viable social media strategy in place.

By posting unique and interesting content on your social media platforms, and by actively engaging with followers, you can start to turn this into a funnel for generating leads.

In order to stay on top of your social media strategy, it’s important to have some form of social media management software to do some of the heavy lifting. Software such as this is imperative for scheduling, tracking and monitoring social media content.

At its best, social media management software can help you not only plan your content months in advance, but also remain reactive by letting you tune into ongoing news stories or trending topics.

Screenshot of Hootsuite's homepage

We recommend: Hootsuite

There are a whole bunch of social media management companies out there and all of them offer roughly the same sort of package but Hootsuite is the only one that offers an actually free service (as opposed to just a free trial period).

They do try to hide it on their website though so make sure you follow this link in order to get to the right page.

The free version of this software lets you:

  • Manage up to three social media profiles from a choice of channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn
  • Schedule up to 30 posts in advance at any point in time
  • Track follower growth, likes and comments
  • Integrate two RSS feeds in order to find and share compelling content
  • Access Hootsuite’s online help center and community forum

Of course, there’s also a number of paid-for packages that you can buy from Hootsuite that give you access to a great number of services including higher ad spend budgets, automated post scheduling and custom analytics.

But if you’re a small business looking to get started, the free version of the software should be comprehensive enough to allow you to get your social media strategy in motion.

Website Tracking Software

We’ve said before that the secret to a successful lead generation strategy is to keep analysing and refining your methods. Well, website tracking software is the best way to conduct this analysis.

By digging into the analytics of your visitors’ actions, you can start to gain a better picture of why people come to your site, what they want from it, what they dislike about it and how you can improve upon their experience next time.

There are a wide variety of services that can fall into the category of website tracking software, including heatmaps, funnels, user polls, surveys, visitor recordings and more.

Basically, any kind of software that collects data about the ways in which your visitors interact with your site can be considered website tracking software.

Screenshot of Hotjar's homepage

We recommend: Hotjar

Whereas there are a multitude of smaller software companies that focus in on just one website tracking service, Hotjar offers an array of useful tools.

Hotjar tools include:

  • Click, move, scroll, download and share heatmaps that can also be split by device type
  • Visitor recordings that allow you to replay sessions of real site visitors
  • Conversion funnels that identify on which page and at which step the most visitors are leaving your site
  • Form analysis that can help you to discover which fields take too long to fill, which are left blank and why your visitors abandon your form and page
  • A customizable widget that allows you to create pop-up feedback polls
  • Responsive surveys that can be distributed through web links and emails, or featured your site just before your visitors abandon the page in order to discover what their concerns are
  • The ability to recruit test users in order to get instant feedback on your site

Hotjar’s free service is able to collect data from 2000 page views a day and will give you access to up to 300 visitor recordings and 3 heatmaps, forms, funnels, polls and surveys. Unlimited users can be added to your account and Hotjar will also store your data for a full year.

While we’d normally recommend free services when possible, it’s probably worth paying for Hotjar’s Plus plan to begin with.

For just under £25 a month you can collect data from 10,000 page views a day and have unlimited services and reports. Plus there’s even a 15-day free trial for you to test out whether you like their software or not.


Lead generation doesn’t have to be an expensive endeavour.

What’s important is that you put real effort into all of your interactions with potential leads - whether that’s through educational and informative blog posts, social media interactions or even just a chat on the phone.

If you believe in your business’ ability to help its customers then all you have to do is let that shine through.

Ultimately, these tools are just there to help you meet potential leads on their level. The rest is up to you.

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