The Great Benefits of Back Scratching

2 min read
Peter Bird
Three people scratching each others backs

Recently a long term client and friend of ours, Kristina Lushey MD (no, she’s not a doctor and I’m guessing there should be a comma after her name?… “Kristina, Managing Director”) of Nova Search and Selection helped us out immensely.

We created a website for Novasearch a couple of years ago and Kristina and I have, on occasion, touched base and chatted over possible updates and additions that were always “next week we really must…”, but as most people know, life has a habit of bypassing us whilst we are super busy. However, a couple of years later after spending ages looking for a new marketing executive, it suddenly dawned on me that, THIS IS WHAT NOVASEARCH DO! and they’re very good at it. Quick phone call, quick meeting (Kris actually handled this one personally and I threw in some Tea….figuratively speaking). In under a week she had found us a couple of great candidates, something we hadn’t managed to achieve in 6 (or maybe it was ten, I forget). Not only this, but because we had helped her out and gone over and above with her last website, she actually gave us a discount. Happy back scratching!

The story doesn’t even finish there…

Oh, I see, for those of you who don’t like reading my essays…it has!… FINE, see if I care.

But for those of you with time on your hands… Not only did she get us a great new team member and at a discount, she then decided that she needed a new website to compliment her rapidly expanding business… Guess who got the job?

I’ve just spent the day writing her a helpful guide full of hints and tips, all for free because ya know what? You never can tell when something good is going to roll back around and come to you.

Free lunch is a good thing, forward it on people (as long as you do it for the right reasons).

Thanks for putting up with the ramblings.

Pete Bird MD (not doctor)

Social Media Management Software

In order to promote your business and reach consumers that spend an entire 24 hours a week online, you need to make sure that you have a viable social media strategy in place.

By posting unique and interesting content on your social media platforms, and by actively engaging with followers, you can start to turn this into a funnel for generating leads.

In order to stay on top of your social media strategy, it’s important to have some form of social media management software to do some of the heavy lifting. Software such as this is imperative for scheduling, tracking and monitoring social media content.

At its best, social media management software can help you not only plan your content months in advance, but also remain reactive by letting you tune into ongoing news stories or trending topics.

Screenshot of Hootsuite's homepage

We recommend: Hootsuite

There are a whole bunch of social media management companies out there and all of them offer roughly the same sort of package but Hootsuite is the only one that offers an actually free service (as opposed to just a free trial period).

They do try to hide it on their website though so make sure you follow this link in order to get to the right page.

The free version of this software lets you:

  • Manage up to three social media profiles from a choice of channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn
  • Schedule up to 30 posts in advance at any point in time
  • Track follower growth, likes and comments
  • Integrate two RSS feeds in order to find and share compelling content
  • Access Hootsuite’s online help center and community forum

Of course, there’s also a number of paid-for packages that you can buy from Hootsuite that give you access to a great number of services including higher ad spend budgets, automated post scheduling and custom analytics.

But if you’re a small business looking to get started, the free version of the software should be comprehensive enough to allow you to get your social media strategy in motion.

Website Tracking Software

We’ve said before that the secret to a successful lead generation strategy is to keep analysing and refining your methods. Well, website tracking software is the best way to conduct this analysis.

By digging into the analytics of your visitors’ actions, you can start to gain a better picture of why people come to your site, what they want from it, what they dislike about it and how you can improve upon their experience next time.

There are a wide variety of services that can fall into the category of website tracking software, including heatmaps, funnels, user polls, surveys, visitor recordings and more.

Basically, any kind of software that collects data about the ways in which your visitors interact with your site can be considered website tracking software.

Screenshot of Hotjar's homepage

We recommend: Hotjar

Whereas there are a multitude of smaller software companies that focus in on just one website tracking service, Hotjar offers an array of useful tools.

Hotjar tools include:

  • Click, move, scroll, download and share heatmaps that can also be split by device type
  • Visitor recordings that allow you to replay sessions of real site visitors
  • Conversion funnels that identify on which page and at which step the most visitors are leaving your site
  • Form analysis that can help you to discover which fields take too long to fill, which are left blank and why your visitors abandon your form and page
  • A customizable widget that allows you to create pop-up feedback polls
  • Responsive surveys that can be distributed through web links and emails, or featured your site just before your visitors abandon the page in order to discover what their concerns are
  • The ability to recruit test users in order to get instant feedback on your site

Hotjar’s free service is able to collect data from 2000 page views a day and will give you access to up to 300 visitor recordings and 3 heatmaps, forms, funnels, polls and surveys. Unlimited users can be added to your account and Hotjar will also store your data for a full year.

While we’d normally recommend free services when possible, it’s probably worth paying for Hotjar’s Plus plan to begin with.

For just under £25 a month you can collect data from 10,000 page views a day and have unlimited services and reports. Plus there’s even a 15-day free trial for you to test out whether you like their software or not.


Lead generation doesn’t have to be an expensive endeavour.

What’s important is that you put real effort into all of your interactions with potential leads - whether that’s through educational and informative blog posts, social media interactions or even just a chat on the phone.

If you believe in your business’ ability to help its customers then all you have to do is let that shine through.

Ultimately, these tools are just there to help you meet potential leads on their level. The rest is up to you.

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